Helmet Warranty Policy 2018-08-27T06:26:41+00:00

How long is my Catlike helmet warranty coverage?

All Catlike products are covered by a 2 year guarantee for any manufacturing defect except all matte colours, which are covered for 1 year.

How do I request a warranty?

To make a claim, please e-mail us at orders@sbragencies.co.za

  • Proof of time and place that you purchased your helmet:
    – The helmet has to have been purchased less than 2 years ago (or 1 for matte colour claims).
    – The helmet has to have been purchased from an authorized Catlike dealer (not eBay or Amazon).
  • 2 or 3 pictures of the defective part(s).
  • Your phone number and contact information.

What is covered/what is not covered:

  • Padding is no covered by Catlike warranty as every Catlike helmet comes with an additional padding set.
  • If the matte colour of your helmet is coming off, and you meet the above requirements, we will cover it and send you a new replacement helmet.
  • If the retention system is broken and you meet with the above requirements, we will cover it and send you a new replacement retention system.
  • Other inquiries can be e-mailed to the above address.